KOCAELİ ŞEHİR HASTANESİ

HOSPITAL GOALS

To increase the quality and efficiency of healthcare services, ensure their sustainability, and transform them into continuously improving and evolving services that meet expectations.

- To ensure that all types of healthcare services provided in our hospital are delivered in a way that ensures patient satisfaction.
- To facilitate the organization of symposiums, panels, etc. within the hospital.
- To achieve quality compliance based on effectiveness, efficiency, patient safety, and a healthy working life by fully implementing quality standards in all units.
- To ensure that personnel employment is carried out in a balanced and appropriate manner.
- To ensure the transition to lean hospital practices.

- To effectively implement the Public-Private Partnership model in order to increase quality and efficiency in healthcare services.
- To provide human-centered, accessible, qualified, safe, high-quality, and effective healthcare services in our hospital. To ensure the systematic implementation of quality standards and efficiency criteria in healthcare within our hospital.
- To ensure employee safety and increase employee satisfaction.

Improving communication between patients, their relatives, hospital staff, and hospital management.

- Organize in-service training for hospital staff on patient rights, body language, and communication with patients.
- Make improvements by considering requests and complaints in the suggestion boxes.
- Prepare hospital promotional brochures and make them available in places accessible to patients and their relatives.
- Hold regular meetings with professional and service groups.
- Ensure regular hospital training sessions and set up information booths for patients within the hospital.

To provide world-class healthcare services by combining the high technological capabilities and physical infrastructure offered by city hospitals with experienced healthcare professionals.

- Reviewing in-hospital guidance.
- Ensuring the reduction of non-structural hazards.
- Providing higher quality, efficient, and effective healthcare services in diagnosis, treatment, and care processes by utilizing advanced technological capabilities.
- Conducting the existing service process in healthcare practices more effectively by leveraging hospital information management systems and technological advantages, ensuring the efficient use of time, cost, and human resources.

- Ensure that personnel using advanced technology devices complete their device usage training.
- Provide services that ensure patient safety by performing routine maintenance, checks, and calibrations of the devices as planned.
- Offer reliable healthcare services with trained, friendly, knowledgeable, and experienced teams.
- Provide the highest quality, evidence-based services that comply with international standards at every stage of medical services.
- Adapt to current treatment approaches.

- To become a reference health institution in our region.
- To contribute to the protection of public health.
- To use the results obtained by systematically and regularly monitoring the satisfaction of patients receiving services from our hospital to improve the services we provide.

To improve the hospital staff in terms of quality and quantity.

- Increasing the number of administrative and healthcare personnel working in the hospital according to needs.
- Providing personal development training for hospital staff.
- Organizing professional certification courses for healthcare workers.
- Organizing in-service training activities for hospital staff.

To ensure the best healthcare service delivery among institutions operating under the Public-Private Partnership model.

- Ensuring that monthly reconciliation meetings are held regularly and recorded.
- Ensuring active support from the PPP and legal departments in processes where reconciliation cannot be achieved in hospital and operational processes.
- Seeking support from the Provincial Health Directorate for discussions in support and coordination meetings regarding processes that cannot be resolved within the scope of PPP.

To ensure institutionalization and professionalism and to increase management capacity.

- To open certification programs within the city hospital.
- To ensure the participation of relevant department employees in congresses, conferences, and similar events specific to their fields.
- To ensure that scoring and risk assessments, which play an active role in planning patient care processes, are conducted in accordance with the established instructions/procedures.

To increase the specialized service areas within the City Hospital, thereby enhancing patient service quality and satisfaction.

- Opening an IVF treatment center.
- Increasing the diversity of physical therapy and rehabilitation activities.
- Enhancing intensive care services.
- Ensuring the active operation of the hyperbaric treatment center.
- Striving to become a mother and baby-friendly hospital.

To establish a strong infrastructure for practical training.

- To improve the infrastructure support suitable for the education, training, and research of medicine and other health professions.
- To ensure the effective use of all facilities of the hospital for medical and specialty training.
- To encourage health professions to practice in relevant fields.

· To provide opportunities for other professionals to practice and intern in the relevant units of our hospital.

· To provide support for scientific research to be conducted by faculty members and researchers.

· To increase the number of clinics providing specialization training

To ensure that our hospital and its service diversity are visible to the public.

· To ensure the continuity of the active work of the Press and Publication Unit.

· To ensure that the newly appointed specialist physicians are introduced to our hospital via the official website and social media.

· To inform the public about the special services/applications provided in our hospital and the procedures applied for the first time.